![]() ![]() You can try to contact your card issuer and dispute the purchase, which may work. Dispute the charges with your credit card issuer However, there is no guarantee you'll receive a refund or even a reply at, so you may have to take further action, which we outline in the next two steps.Ģ. If the item is nonrefundable or open, you'll likely need to contact the retailer and explain the situation. If your kid purchased physical items and not virtual coins or other app-related charges, you will likely need to return the items first before you see a refund. "You'd want to explain the circumstances to the seller and ask for a refund," "You might find the company's refund policy covers your situation or allows for refunds or cancellations within a certain time frame," Jason Adler, assistant director of the Federal Trade Commission's midwest regional office, tells CNBC Select. The first step you should take is to contact the merchant. Dispute the charges with your credit card issuer.Here are the steps you'll have to take to get a refund: If you find yourself with a bill for in-app game purchases or other items that you didn't authorize, don't think all hope is lost and you have to pay for it - you have options, which we explain below. ![]() How to get a refund for unauthorized charges made by your kid If your child has made in-app game purchases without your knowledge, read on to learn how to get a refund in one of three ways. Similar to the prior two cases, parents weren't aware of their children racking up Google Play charges ranging from 99 cents to $200 each. And many parents stated their children couldn't read, yet were able to incur charges by clicking random buttons.Īt the end of 2014, a case against Google rounded out a trend of FTC complaints about unauthorized in-app game purchases. The FTC complaint also said Amazon encouraged children to make purchases by blurring the lines between what purchases charged virtual currency versus real money. In the lawsuit against Amazon, parents also complained that they were unaware of in-app purchases and that there were no password requirements when Amazon initially rolled out in-app charges. Most notably, one kid spent $2,600 on in-app purchases for the game "Tap Pet Hotel."Īs part of the settlement, Apple was required to modify its billing practices by making sure to receive consumers' explicit consent for current and future in-app charges and that the consent could be withdrawn at any time. In the case against Apple, the company received tens of thousands of complaints from parents about their kid's unauthorized in-app purchases. Thankfully, all three major lawsuits were settled, with the companies paying upwards of $19 million (Google), $32.5 million (Apple) and $70 million (Amazon) back to parents. When parents approved a one-time purchase and entered their passwords, most were unaware that their child could continue to make purchases for 15 to 30 minutes without additional authorization. In these complaints, parents cited that the companies didn't provide any warning that purchases could be made without requiring a password every time. Investing +More All Investing Best IRA Accounts Best Roth IRA Accounts Best Investing Apps Best Free Stock Trading Platforms Best Robo-Advisors Index Funds Mutual Funds ETFs Bonds ![]() Help for Low Credit Scores +More All Help for Low Credit Scores Best Credit Cards for Bad Credit Best Personal Loans for Bad Credit Best Debt Consolidation Loans for Bad Credit Personal Loans if You Don't Have Credit Best Credit Cards for Building Credit Personal Loans for 580 Credit Score Lower Personal Loans for 670 Credit Score or Lower Best Mortgages for Bad Credit Best Hardship Loans How to Boost Your Credit Score Taxes +More All Taxes Best Tax Software Best Tax Software for Small Businesses Tax Refunds Small Business +More All Small Business Best Small Business Savings Accounts Best Small Business Checking Accounts Best Credit Cards for Small Business Best Small Business Loans Best Tax Software for Small Business Personal Finance +More All Personal Finance Best Budgeting Apps Best Expense Tracker Apps Best Money Transfer Apps Best Resale Apps and Sites Buy Now Pay Later (BNPL) Apps Best Debt Relief
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